Terms and Conditions
The Humble House gallery website including all information, tools and services it provides is available to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated on the website. These include our Pricing and Payments, Products and Services, Intellectual Property, Guarantee, Shipping and Returns, and Privacy Policy.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to accept and abide by all the terms and conditions of this agreement, then you may not access the website or use any of the information, tools or services.
We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By accessing this website you acknowledge that you are of sufficient legal age to use the Humble House gallery website and to create binding legal obligations for any liability that may incur as a result of the use of this website.
Pricing and Payments
All prices listed on the website are in Australian Dollars unless otherwise specified.
All prices listed on the website include all applicable taxes unless otherwise specified.
All prices displayed on the website are subject to change without notice. Prices for items in an order are fixed once your order has been confirmed. Subsequent price changes either up or down will not be retrospectively applied to confirmed orders.
You agree to pay delivery charges as they are calculated and listed in the order confirmation at the time of purchase or as quoted and agreed upon for items that need specialist shipping.
Payment for orders will be processed immediately upon confirmation.
Humble House gallery reserves the right to refuse a sale.
Products and Services
Certain products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping and Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
Intellectual Property
Artwork
All Copyright and Intellectual property of artwork included and purchased on the Humble House gallery website, in the gallery or external venues remains with the artist. Any reproduction of artworks without prior consent or a licencing agreement is not permitted. For more information please view the Copyright Act 1968.
In all other respects all Intellectual Property in any material on the website is the property of Humble House gallery.
Unless expressly authorised under this agreement or otherwise, you may not reproduce adapt, modify, display or distribute any material.
Our Guarantee
We guarantee our items are what we say they are. Furniture comes with descriptions including information about its provenance, material and an interpretation about motifs. Art includes the artist’s name, title of the work, size, medium, and any other information supplied by the artist.
Shipping
We want you to be as happy and confident about your purchases as we are about supplying them. Whether you’re buying in-store or online we want the process to be as smooth and convenient as possible. We will maintain contact with you from the time you buy until the item is in your home.
Furniture deliveries in and around the A.C.T. are free. You can also pick up in-store, most people do this for items that fit in the car such as paintings and lamps. We may, at our discretion, charge for delivery of items other than furniture. Within the A.C.T. deliveries are $50.00. Delivery fees outside the A.C.T. are determined on a case-by-case basis.
In Australia, Pedemonts ship our furniture to capital cities and surrounds. We use Australia Post or Interparcel to ship art and other items depending on the size of the item and your location. You can choose the delivery option at the checkout for online purchases. We are happy to discuss shipping options with you for online or in-store purchases and consider any recommendations you may make.
In regional areas of Australia we may need to undertake research to find the most reliable and cost-effective shipping method. This is obligation free to you. You are welcome to recommend your own preferred shipper.
For international shipping please contact us roger@humblehouse.com.au or call 61 2 6228 1988 during business hours AEST 10am – 4pm Wednesday to Sunday.
Returns
We strive to ensure our customers are happy with their purchase. If you are unsatisfied with your purchase please contact us by email roger@humblehouse.com.au or call 61 2 6228 1988 during business hours AEST 10am – 4pm Wednesday to Sunday.
We ask you to choose carefully. Under Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. However, you can choose a refund or exchange if an item has a major problem. This includes when the item:
has a problem that would have stopped someone from buying the item if they had known about it;
is unsafe; or
is significantly different from the image or description on the Humble House gallery website
If you receive an item that’s been damaged during shipping you must inform us within 7 days by email roger@humblehouse.com.au or call 61 2 6228 1988 during business hours AEST 10am – 4pm Wednesday to Sunday. We will need photographs showing the condition of the piece when it arrived including packaging and the damaged areas. We will discuss with you options for repair, replacement or refund.
If you wish to exchange an item for reasons other than those stated above you:
must notify us within 14 days;
will be responsible for return shipping and handling fees. The item(s) must be returned in the original condition in which they were sent. Please carefully package the item in the original packaging along with your receipt. We recommend you use the same shipping service that delivered the item to you;
will receive a refund less the cost of shipping the item to you. The refund will be applied to the good(s) you are purchasing in exchange for the returned good(s). You will be responsible for additional charges including outstanding cost of goods and shipping. If you are in credit this will only be paid into your nominated bank account by bank transfer.
Please note
We do not offer exchanges or refunds where you have changed your mind or for international orders.
The photographs on our website reproduce colours as accurately as possible. Sometimes there may be slight variation to what you see due to computer picture resolution and individual monitor settings. These variations are not considered a fault warranting exchange or refund.
Privacy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.humblehouse.com.au (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at roger@humblehouse.com.au or by mail using the details provided below:
Privacy Compliance Officer
Humble House gallery
PO Box 809 Fyshwick, Canberra ACT 2609, Australia